How do I get free shipping?
We offer free shipping in Australia on all orders of $60 or more. For all other Australian orders, there is a flat rate of $3.50 for shipping.
How long does shipping take?
All Australia orders are shipped using standard shipping, so you should receive your order within 3 to 5 business days from the Shipping Confirmation email. Your order will be there before you know it!
For standard international orders - packages usually arrive in the destination country within 10 - 14 days, but customs and inspections could delay the delivery by an additional 2 weeks.
For expedited international orders - packages usually arrive in the destination country within 5 - 7 days, but customers and inspections could delay the delivery by an additional week.
We designed our garments to be as low maintenance as possible, which is why they have very easy care instructions:
- Wash in cold water with like colors
- Line dry (our performance fabric is quick-drying). If you must tumble dry, please use low heat for 10 minutes only.
- Do not iron, bleach or dry clean
- Avoid washing the garments with heavy or zippered items (like jackets or jeans) as they could snag or pull the fabric
- You can find out more care instructions and pro tips on our garment care page
I can't find my package
First, we recommend checking with housemates and neighbors to see if they brought your package in for you. If you are still unable to find your package, please contact the carrier for a resolution. Please reach out to us at firstname.lastname@example.org for further assistance, but note that All Citizens does not take responsibility for any products lost during shipping.
All items purchased from AllCitizens.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please ensure that your selected shipping address provides a secure location for your order - we recommend shipping your items to a work address as these are generally the most secure.
What forms of payment do you accept?
We accept all the usual suspects: Visa, Mastercard, American Express, PayPal, Discover, Maestro, JCB and Diners Club.
We also accept bitcoin through BitPay!
Unfortunately, we do not accept Google Wallet, personal checks or money orders at the moment, but we are working on bringing more payment options to All Citizens in the future.
If you have any additional questions, please feel free to reach us at hello@AllCitizens.com.